Delivery & Return Policy

1. General

   FINEX CAPITAL HOLDING SDN BHD (hereinafter to be referred to as ‘Finex & Co’) will make available the electronic copy of Will draft(s) (in PDF format) as an email attachment(s) to your email address as provided by you within seven (7) working days from you having provided complete and accurate information. Upon confirmation of all the details in Will draft, we will deliver a printed copy (‘Product’) to your provided postal address.

2. Shipping

   Shipping delay may happen especially during peak shopping or promotion period. Rest assured we will try our best to process your orders. For West Malaysia customers, estimated delivery period would be fourteen (14) working days, whereas East Malaysia customers can expect to receive orders within twenty-one (21) working days. We thank you for your patience and kind understanding during this period.

3. Your Duties

   1. Upon receipt of the Will draft email from Finex & Co, you shall:

      • Read the Will draft to confirm that all information therein is correct and reflects your wishes, including but not limited to, in respect of the beneficiaries, distribution of estate, appointment of executors and guardians.

      • Notify Finex & Co of any errors to enable Finex & Co to provide you with a new Will draft.

      • Notify Finex & Co by email to print out the finalized Will and have the Will to be delivered to you upon your confirmation that all the information in Will draft is correct and accurate.

      • Ensure the witnesses have no direct interest under your Will and not named as beneficiaries under the Will.

      • Keep the duly signed and witnessed original Will in a safe and secure place or have it kept with Finex & Co by subscribing to their Will custody service.

   2. Your failure to comply with clause 3.1 may render the Will invalid and or not enforceable and Finex & Co shall not be held liable for any loss and damage you suffer.

   3. Upon receipt of the printed Will from Finex & Co, you shall:

      • Read the Will draft to confirm that all information therein is correct and reflects your wishes, including but not limited to, in respect of thes beneficiaries, distribution of estate, appointment of executors and guardians.

      • Notify Finex & Co of any errors within seven (7) working days to enable Finex & Co to provide you a fresh will subjecting to charges payable by you.

4. Return & Exchange & Refund

   1. No products can be returned.

   2. Our product(s) can be exchanged if, relying on the evidence your provided to our team, Finex & Co satisfied that it is of damage or defective due to any unforeseen errors from our side.

   3. You may at any time cancel or unsubscribe for the Service provided that such cancellation and un-subscription are done prior to drafting of the Will. Otherwise, any fees paid by you is not refundable. Finex & Co reserves the right to make refund at its own absolute discretion.

5. Damaged of defective product

   1. If you have received a damaged/defective product (eg, papers falling out from file), please contact Finex & Co within seven (7) working days for a replacement.

   2. When Finex & Co receives an application from you for an exchange of damaged items, our team would require you to provide us the visual evidence (e.g photo, video) of the Product(s) upon receipt.

   3. In the event of an unforeseen error arising from Finex & Co, we will either:

      1. Require you to send back the Product in person or via Postal Service (postage by customer) where we will use our reasonable efforts to perform a repair; or

      2. Send a fresh Will to your postal address.

      in which Finex & Co will bear all the shipping fees.